March 2025

WISEflow STAGE May release

March 17, 2025 17:00 CET

WISEflow STAGE May releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

March 17, 2025 09:00 - March 17, 2025 17:00 CET
March 17, 2025 08:00 - March 17, 2025 16:00 UTC

---

March 17, 2025 09:00 CET
March 17, 2025 08:00 UTC

[Update] Scheduled maintenance is starting.

March 17, 2025 17:00 CET
March 17, 2025 16:00 UTC

[Update] Scheduled maintenance is complete.

WISEflow STAGE environment unavailable

March 11, 2025 12:55 CET

WISEflow STAGE environment unavailablePlanned Maintenance

Description

The WISEflow STAGE environment might be unavailable during maintance.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

March 11, 2025 10:00 - March 11, 2025 12:00 CET
March 11, 2025 09:00 - March 11, 2025 11:00 UTC

---

March 11, 2025 12:54 CET
March 11, 2025 11:54 UTC

[Update] The staging environment is back to normal

March 11, 2025 12:55 CET
March 11, 2025 11:55 UTC

[Update] start

March 11, 2025 12:55 CET
March 11, 2025 11:55 UTC

[Update] done

February 2025

WISEflow STAGE March release

February 3, 2025 17:00 CET

WISEflow STAGE March releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

February 3, 2025 09:00 - February 3, 2025 17:00 CET
February 3, 2025 08:00 - February 3, 2025 16:00 UTC

---

February 3, 2025 09:00 CET
February 3, 2025 08:00 UTC

[Update] Scheduled maintenance is starting.

February 3, 2025 17:00 CET
February 3, 2025 16:00 UTC

[Update] Scheduled maintenance is complete.

January 2025

WISEflow STAGE moving Infrastructure from Dublin to Frankfurt

January 30, 2025 17:00 CET

WISEflow STAGE moving Infrastructure from Dublin to FrankfurtPlanned Maintenance

Description

On 30 January 2025, we will move the data-processing location from Dublin, Ireland to Frankfurt, Germany for all WISEflow Stage licences. The WISEflow STAGE environment will be unavailable during maintenance. The operation will not result in any functional changes to WISEflow. To reduce the risk, we have deliberately separated the move from our regular feature releases. WISEflow STAGE will be running on new IP addresses after this release, so institutions who have set up restrictions need to make the necessary adjustments from the article here: wiseflow.zendesk.com/hc/en-gb/articles/15723140247708-WISEflow-IP-address-for-whitelisting

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

January 30, 2025 09:00 - January 30, 2025 17:00 CET
January 30, 2025 08:00 - January 30, 2025 16:00 UTC

---

January 30, 2025 09:00 CET
January 30, 2025 08:00 UTC

[Update] Scheduled maintenance is starting.

January 30, 2025 17:00 CET
January 30, 2025 16:00 UTC

[Update] Scheduled maintenance is complete.

December 2024

WISEflow STAGE January release

December 9, 2024 17:00 CET

WISEflow STAGE January releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

December 9, 2024 09:00 - December 9, 2024 17:00 CET
December 9, 2024 08:00 - December 9, 2024 16:00 UTC

---

December 9, 2024 09:00 CET
December 9, 2024 08:00 UTC

[Update] Scheduled maintenance is starting.

December 9, 2024 17:00 CET
December 9, 2024 16:00 UTC

[Update] Scheduled maintenance is complete.

November 2024

WISEflow STAGE service issue

November 18, 2024 13:25 CET

WISEflow STAGE service issueService Disruption

Incident Status

Service Disruption

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

---

November 15, 2024 11:13 CET
November 15, 2024 10:13 UTC

[Investigating] We are currently experiencing an error on stage and the environment is currently unavailable. We are investigating the issue further and will keep you updated.

November 15, 2024 11:27 CET
November 15, 2024 10:27 UTC

[Monitoring] We have located the issue and implemented a solution. Stage is now accessible again. We will keep monitoring the situation.

November 18, 2024 13:25 CET
November 18, 2024 12:25 UTC

[Resolved] We have monitored the solution over the past few days, and Stage is now fully operational.

October 2024

WISEflow STAGE December release

October 28, 2024 17:00 CET

WISEflow STAGE December releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

October 28, 2024 09:00 - October 28, 2024 17:00 CET
October 28, 2024 08:00 - October 28, 2024 16:00 UTC

---

October 28, 2024 09:00 CET
October 28, 2024 08:00 UTC

[Update] Scheduled maintenance is starting.

October 28, 2024 17:00 CET
October 28, 2024 16:00 UTC

[Update] Scheduled maintenance is complete.

September 2024

WISEflow STAGE October release

September 9, 2024 17:00 CEST

WISEflow STAGE October releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

September 9, 2024 09:00 - September 9, 2024 17:00 CEST
September 9, 2024 07:00 - September 9, 2024 15:00 UTC

---

September 9, 2024 09:00 CEST
September 9, 2024 07:00 UTC

[Update] Scheduled maintenance is starting.

September 9, 2024 17:00 CEST
September 9, 2024 15:00 UTC

[Update] Scheduled maintenance is complete.

July 2024

WISEflow STAGE September release

July 29, 2024 17:00 CEST

WISEflow STAGE September releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

July 29, 2024 09:00 - July 29, 2024 17:00 CEST
July 29, 2024 07:00 - July 29, 2024 15:00 UTC

---

July 29, 2024 09:00 CEST
July 29, 2024 07:00 UTC

[Update] Scheduled maintenance is starting.

July 29, 2024 17:00 CEST
July 29, 2024 15:00 UTC

[Update] Scheduled maintenance is complete.

June 2024

WISEflow STAGE July release

June 16, 2024 17:00 CEST

WISEflow STAGE July releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

June 16, 2024 09:00 - June 16, 2024 17:00 CEST
June 16, 2024 07:00 - June 16, 2024 15:00 UTC

---

June 16, 2024 09:00 CEST
June 16, 2024 07:00 UTC

[Update] Scheduled maintenance is starting.

June 16, 2024 17:00 CEST
June 16, 2024 15:00 UTC

[Update] Scheduled maintenance is complete.

May 2024

Upgrade of essential infrastructure

May 14, 2024 23:00 CEST

Upgrade of essential infrastructurePlanned Maintenance

Description

We are upgrading an essential component and need an hour of potential downtime tonight.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

May 14, 2024 22:00 - May 14, 2024 23:00 CEST
May 14, 2024 20:00 - May 14, 2024 21:00 UTC

---

May 14, 2024 22:00 CEST
May 14, 2024 20:00 UTC

[Update] Scheduled maintenance is starting.

May 14, 2024 23:00 CEST
May 14, 2024 21:00 UTC

[Update] Scheduled maintenance is complete.

WISEflow STAGE June release

May 6, 2024 17:00 CEST

WISEflow STAGE June releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

May 6, 2024 09:00 - May 6, 2024 17:00 CEST
May 6, 2024 07:00 - May 6, 2024 15:00 UTC

---

May 6, 2024 09:00 CEST
May 6, 2024 07:00 UTC

[Update] Scheduled maintenance is starting.

May 6, 2024 17:00 CEST
May 6, 2024 15:00 UTC

[Update] Scheduled maintenance is complete.

March 2024

WISEflow STAGE May release

March 18, 2024 17:00 CET

WISEflow STAGE May releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

March 18, 2024 09:00 - March 18, 2024 17:00 CET
March 18, 2024 08:00 - March 18, 2024 16:00 UTC

---

March 18, 2024 09:00 CET
March 18, 2024 08:00 UTC

[Update] Scheduled maintenance is starting.

March 18, 2024 17:00 CET
March 18, 2024 16:00 UTC

[Update] Scheduled maintenance is complete.

February 2024

WISEflow STAGE API gateway update

February 12, 2024 15:07 CET

WISEflow STAGE API gateway updatePlanned Maintenance

Description

We will be updating our API gateway on the STAGE environment. This may cause temporary unavailability of the API during the maintenance window.

Components

WISEflow stage API

Locations

API access

Schedule

February 12, 2024 13:45 - February 12, 2024 14:45 CET
February 12, 2024 12:45 - February 12, 2024 13:45 UTC

---

February 12, 2024 13:45 CET
February 12, 2024 12:45 UTC

[Update] Scheduled maintenance is starting.

February 12, 2024 14:47 CET
February 12, 2024 13:47 UTC

[Update] We are still in the process of implementing the new API gateway update and we will extend the deadline by 30 minutes.

February 12, 2024 15:07 CET
February 12, 2024 14:07 UTC

[Update] We have successfully updated the API gateway and STAGE is back to normal.

WISEflow STAGE March release

February 5, 2024 17:00 CET

WISEflow STAGE March releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

February 5, 2024 09:00 - February 5, 2024 17:00 CET
February 5, 2024 08:00 - February 5, 2024 16:00 UTC

---

February 5, 2024 09:00 CET
February 5, 2024 08:00 UTC

[Update] Scheduled maintenance is starting.

February 5, 2024 17:00 CET
February 5, 2024 16:00 UTC

[Update] Scheduled maintenance is complete.

December 2023

WISEflow STAGE February release

December 8, 2023 17:00 CET

WISEflow STAGE February releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

December 8, 2023 09:00 - December 8, 2023 17:00 CET
December 8, 2023 08:00 - December 8, 2023 16:00 UTC

---

December 8, 2023 09:00 CET
December 8, 2023 08:00 UTC

[Update] Scheduled maintenance is starting.

December 8, 2023 17:00 CET
December 8, 2023 16:00 UTC

[Update] Scheduled maintenance is complete.

November 2023

WISEflow STAGE service issue

November 1, 2023 10:26 CET

WISEflow STAGE service issueService Disruption

Incident Status

Service Disruption

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

---

November 1, 2023 09:24 CET
November 1, 2023 08:24 UTC

[Investigating] We are currently experiencing an error on stage and the environment is currently unavailable. We are investigating the issue further and will keep you updated.

November 1, 2023 09:42 CET
November 1, 2023 08:42 UTC

[Identified] We have identified the issue and a fix is being created and implemented.

November 1, 2023 10:26 CET
November 1, 2023 09:26 UTC

[Resolved] The issue has been resolved and the stage environment is now operational.

October 2023

WISEflow STAGE December release

October 31, 2023 17:00 CET

WISEflow STAGE December releasePlanned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

October 30, 2023 09:00 - October 31, 2023 17:00 CET
October 30, 2023 08:00 - October 31, 2023 16:00 UTC

---

October 30, 2023 09:00 CET
October 30, 2023 08:00 UTC

[Update] Scheduled maintenance is starting.

October 31, 2023 17:00 CET
October 31, 2023 16:00 UTC

[Update] Scheduled maintenance is complete.

WISEflow STAGE December release (postponed)

October 27, 2023 12:54 CEST

WISEflow STAGE December release (postponed)Planned Maintenance

Description

Access to WISEflow STAGE might be periodically unavailable during the maintenance window.

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

Schedule

October 27, 2023 09:00 - October 27, 2023 17:00 CEST
October 27, 2023 07:00 - October 27, 2023 15:00 UTC

---

October 27, 2023 09:00 CEST
October 27, 2023 07:00 UTC

[Update] Scheduled maintenance is starting.

October 27, 2023 12:54 CEST
October 27, 2023 10:54 UTC

[Update] Scheduled maintenance closed.

October 27, 2023 12:54 CEST
October 27, 2023 10:54 UTC

[Update] Due to an infrastructural complication with the release, then we will have to postpone the deployment of the December release to early next week. A new service window will be created.

September 2023

Partial service disruption

September 19, 2023 10:00 CEST

Partial service disruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Integration Portal, Authentication, Main application, WISEflow stage API

Locations

API access, FLOWassign, FLOWlock, FLOWmulti, FLOWoral, FLOWattend, FLOWmonitor, WISEflow login, WISEflow integrations, Log Access, Message service

---

September 13, 2023 11:28 CEST
September 13, 2023 09:28 UTC

[Investigating] Stage can be temporarily unavailable. We are looking into this.

September 19, 2023 10:00 CEST
September 19, 2023 08:00 UTC

[Resolved] We are pleased to inform that the issue has been resolved and services on Stage have been fully restored.